Friday, February 6, 2015

It's our Policy, I'm so sorry...

We are planning a little two-week getaway to Tucson.  Been planning it for well over 5 months, with much anticipation to try out one of the top-rated RV resorts down there.  They have all sorts of clubs from golf, hiking, biking, pickle ball, crafts, sewing, quilting, model railroads and who knows what.  Tons of 'em.  Then they have food; sometimes it is a potluck, or luncheon or food truck or BBQ or coffee and donuts.  There is hardly a day without some food event scheduled. Added to that are trips, such as visiting Tombstone, or the Kitt Peak Observatory, or the Pima Air and Space Museum or the GemShow this month.

So we anxiously await the publication of the monthly newsletter so we can select the activities we want to sign up for, and then we call the resort Activity Office:
us: Yes, we will be staying with you for two weeks starting on the 15 and we wanted to sign up for a couple of the trips you have.
Very Bubbly Cheery Person: Oh great, what trips?
Us: Kitt Peak, Tombstone and Pima
VBCP: Oh, two of those have fees.  Do you know anyone here at the resort who could come sign you up?
Us: No, but we could give you a credit card number
VBCP:  I'm sorry, we don't take credit cards in order to keep the costs down and credit cards have high fees.
Us: Not even just to hold it and we can pay you in cash when we get there? You took credit cards for the reservation, so I know you can process them occasionally.
VBCP: No, I'm sorry, we just can't do that.
Us: Well, how about we send you a check?
VBCP: Uhmmm, there are only three spaces left on the Pima trip and four on the Tombstone and Kitt peak is already full, so I cannot be sure there will be space when your check arrives.
Us: Well, how about putting us down for the Pima trip, that one is free.
VBCP: I'm really sorry, you have to sign up in person.
Us: But didn't you just tell me if we knew someone down there they could sign up for us?
VBCP: Yes, but they have to do it in person.  I'm really, really sorry. That is just the way it is.
Us:  Well, how about you sign us up 'in person'.
VBCP: I can't do that. I'm really, really, really sorry.

I can't wait to see how the rest of the tickets for the onsite events go.  We have an order form, which can be mailed, but am just pissed off enough that I am not sure I want to play with them anymore.